June 2024
Following the introduction of the new King Charles III notes on 5 June 24, the key requirement is to ensure that your Tellermate has already been updated to count the existing Queen Elizabeth II polymer notes. This will ensure that while the new notes gradually enter circulation, that the two may be countered under the same denominational setting.
The new notes are expected to co-circulate in slowly increasing numbers, they are not expected to overtake the existing Queen Elizabeth II notes in number for quite some time, with withdrawal of the older notes only being based on condition.
Tellermate, with an abundance of caution, advises its customers that where approximately 10 of the new £5 or £10 notes are seen mixed in with the old, that the notes to be counted are simply added in smaller batches. Where this does occur, counting bundles of the £5s and £10s is best done by first removing the band, counting on the standard loose setting and then reapplying the band.
In case of questions, please contact our help desk who will be more than happy to help.
For your Tellermate cash counter to be able to count the Queen Elizabeth II & the King Charles III polymer notes, depending on the age of your unit you might need to enable and potentially calibrate in these polymer denominations. But what exactly you need to do depends on the current software in your machine.
As a rule we suggest:
Now that the Queen Elizabeth II polymer notes have been in circulation for some time, we would advise our customers to contact Tellermate for the permanent ‘all inclusive’ software upgrade for your Tellermate cash counter.
You can of course calibrate manually, but this is only a temporary solution:
If you are calling from a branch and are unsure about updates or instructions, please contact your head office first. They will supply you with the relevant information.
If you would like to know more about updates and eligibility of your unit, please contact us: