October 2022
In this article you will find all information and instructions on how to update your Tellermate cash counter for the new polymer notes / pound coins.
For your Tellermate cash counter to be able to count the new polymer notes, you might need to enable and potentially calibrate the new denominations. But what exactly you need to do depends on the current software on your machine.
As a rule we suggest to:
Until the old notes/coins are out of circulation, you will need to count the old and new currency separately. To do this, you will have two options on your machine. One to count your old notes/coins on (e.g. ‘£50) and a denominational setting showing as ‘N’ (e.g. £50N) for the new notes/coins that can be set to show up in your count task.
Now that all polymer notes have been issued we’re advising to get the permanent software upgrade for your T-iX cash counter.
You can of course calibrate manually, but this is only a temporary solution:
If you are calling from a branch and are unsure about updates or instructions, please contact your head office first. They will supply you with the relevant information.
If you would like to know more about updates and eligibility of your unit, please contact us: