June 2024 

Following the introduction of the new King Charles III notes on 5 June 24, the key requirement is to ensure that your Tellermate has already been updated to count the existing Queen Elizabeth II polymer notes. This will ensure that while the new notes gradually enter circulation, that the two may be countered under the same denominational setting.

To ensure your Tellermate is polymer ready, the first step is to establish which model from the Tellermate range you have:

• Touch – our touchscreen cash counter. With this device you can simply key in the new weight. Please find instructions here or contact our customer service team.
• T-i^X – this cash counter range can be manually updated via calibration or in case of keypad models the new weight may be typed in. The weight may be permanently updated via software upgrade. Please read this FAQ page for more information or head straight to the instructions.
• TY, TY+, TD – These models are obsolete and Tellermate ceased production of these units more than 10 years ago. We kindly ask for your understanding that these products are no longer supported by our customer service team since 2018 and that our help desk is only trained on T-i^X and Touch cash counters. Please also see TY End of Life for more information
• LiveSafe & LiveDrawer – please contact your head office first for updates. For direct customers please contact our customer service team.

The new notes are expected to co-circulate in slowly increasing numbers, they are not expected to overtake the existing Queen Elizabeth II notes in number for quite some time, with withdrawal of the older notes only being based on condition.

Can my cash counting device count all the new polymer notes?

For your Tellermate cash counter to be able to count the Queen Elizabeth II & the King Charles III polymer notes, depending on the age of your unit you might need to enable and potentially calibrate in these polymer denominations. But what exactly you need to do depends on the current software in your machine.

As a rule we suggest:

• For older units, simply type in or calibrate in the £5, £10, £20 and £50 polymer note weights, as the paper series is no longer in circulation.

What will be different in the cash count?

• Will the machine count bundles? The Queen Elizabeth II note weights will also be sufficient for the initial phase while the latest King Charles III notes represent a small proportion of the number of notes in circulation. In the unlikely case that approximately 10 or more of the newer notes are seen mixed in with the Queen Elizabeth II notes in a throw, we advise that the mixed notes are added in smaller batches and that bundles for these (most likely the £5 and £10) denominations be disabled – please see above.
• Can I mix the new coins/notes when cashing up? No, you’ll need to keep the old paper notes/coins apart from the new polymer ones and count them separately. This is due to the significant difference in weight between the old and new denomination.
• Having updated my Tellermate counter what should I do next? Once you have updated/calibrated your cash counter, please inform your staff and colleagues about the change on the unit to avoid confusion within your team.

When should I update / calibrate my cash counter?

• To avoid confusion, the best time to enable the new denominations will be once you start receiving them.
• Once you have updated/calibrated your cash counter, please inform your staff and colleagues about the change on the unit to avoid confusion within your team.