In this article you will find all information and instructions on how to update your Tellermate cash counter for the new polymer notes / pound coins.
For your Tellermate cash counter to be able to count the new polymer notes, you might need to enable and potentially calibrate the new denominations. But what exactly you need to do depends on the current software on your machine.
As a rule we suggest to:
Until the old notes/coins are out of circulation, you will need to count the old and new currency separately. To do this, you will have two options on your machine. One to count your old notes/coins on (e.g. ‘£50) and a denominational setting showing as ‘N’ (e.g. £50N) for the new notes/coins that can be set to show up in your count task.
Now that all polymer notes have been issued we’re advising to get the permanent software upgrade for your T-iX cash counter.
You can of course calibrate manually, but this is only a temporary solution:
If you would like to know more about updates, please contact us:
Please choose the correct instructions according to your location.
If you are located in England or Wales, please click here for instructions. 03/10/2022
If you are located in Scotland, please click here for instructions. 03/10/2022
If you are located in Northern Ireland, please click here for instructions. With £50 paper notes still in circulation 03/10/2022
Universal instruction for all regions