Product Support

Choose your product to see the relevant product documentations and guides

Currency Update

FAQ & Guide – £ 5, £10, £20 & £50 Polymer Notes and £1 Coins

Find all information about new £ currency updates – especially the £20 and £50 polymer notes.

Tellercover Customer Service

01633 276 868

Customer Support Hours
Monday- Thursday
8:00am – 5:00pm
8:00am – 4:00pm


Classic or Platinum

Tellermate customers know they can count their cash drawer in under 60 seconds. So they’ll never want go back to counting by hand. And we are so confident in the quality of our market-leading T-ix cash counters that we offer a 5 year warranty. For further peace of mind and to ensure uninterrupted use of your cash counter you may want to consider our T-cover service packages…

Swap Out
If our support team can’t resolve a problem then our Swap Out service ensures you’re back up and running quickly. (Our dedicated phone based team can resolve the vast majority of problems in minutes).
Currency Changes
We’ll also help prepare you for when currency changes are going to impact your cash counting process.
Accessory Coverage
Other practical issues need a different sort of cover. For example, many customers protect their printers, cables, and batteries too, which means you can skip the procurement process. So no waiting.
Drops and Spills
We can also protect you against drops and spills. Tellermate counters are built to be robust but we understand some environments can be challenging. So if the counter or printer stops working, a call to Tellermate is all it takes to deliver a replacement unit.

WEEE Policy

Tellermate has an obligation to ensure the correct disposal of Electrical and Electronic Equipment we produce when it reaches the end of its useful life. The professional or non-household end user should return to us any product for correct disposal when it becomes waste. You may contact Tellermate to arrange the take back of end of life equipment on 01633 276 868 although we are not obliged to pay for the costs involved in returning B2B WEEE.

WEEE Registration Number: WEE/AF0298UV

Industrial Batteries

As a producer of industrial batteries under the Waste Batteries and Accumulators Regulations 2009, Tellermate produce Lithium Ion batteries. We are obliged to take back free of charge, waste batteries supplied to an end user for treatment and recycling. We are required to do this in any calendar year we place new batteries on the market. If any of our customers or in certain cases other end users, require us to take back Industrial batteries, they should contact us at 01633 276 868. We will agree the necessary arrangements for the return, proper treatment and recycling of the waste industrial batteries.

Batteries Registration Number: BPRN00306

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