t-cover-telephone-logo-ukT-Cover 2019

Choose the right care plan for your business

Tellermate customers know they can count their cash drawer in under 60 seconds. So they’ll never go back to counting by hand. And we’re so confident in the quality of our market-leading cash counters that we offer a 5 year warranty. For further peace of mind and to ensure uninterrupted use of your cash counter you may want to consider our service packages…

Classic or Platinum

If our support team can’t resolve a problem then our Swap Out service ensures you’re back up and running quickly. (Our dedicated phone based team can resolve the vast majority of problems in minutes). We’ll also help prepare you for when currency changes are going to impact your cash counting process.

Other practical issues need a different sort of cover. For example many customers protect their printers, cables and batteries too , which means you can skip the procurement process. So no waiting – Tellermate get you back up and running in no time.

We can also protect you against drops and spills. Tellermate counters are built to be robust but we understand some environments can be challenging. So if the counter or printer stops working, a call to Tellermate is all it takes to deliver a replacement unit.

Our team can even create tailored training materials for your staff – and give you reports that keep you up-to-date with branch activity.

So whatever it takes, Tellermate are committed to keep your cash counting on track.

Contact number: 01633 276868

TY+ Series

The TY+ Series preceded the T-ix series and is no longer being produced. TY+ machines are still eligible for repair and service even though they are discontinued.

All TY+ units are repairable or replaceable and your coverage is based on whether you have a valid warranty or a classic or platinum T-Cover contract. Certain fees apply for repairs not covered by the standard warranty or for equipment outside of a classic or platinum contract.

Click here for more information

Document Downloads (UK)

Tellermate Touch Documentation
T-Cover PDF
Warranty Inf

Document Downloads (AUS)

T-ix New Australian Currency Instructions

WEEE Policy

Tellermate has an obligation to ensure the correct disposal of Electrical and Electronic Equipment we produce when it reaches the end of its useful life. The professional or non-household end user should return to us any product for correct disposal when it becomes waste. You may contact Tellermate to arrange the take back of end of life equipment on 01633 276 868 although we are not obliged to pay for the costs involved in returning B2B WEEE.

WEEE Registration Number: WEE/AF0298UV

Industrial Batteries

As a producer of industrial batteries under the Waste Batteries and Accumulators Regulations 2009, Tellermate produce Lithium Ion batteries. We are obliged to take back free of charge, waste batteries supplied to an end user for treatment and recycling. We are required to do this in any calendar year we place new batteries on the market. If any of our customers or in certain cases other end users, require us to take back Industrial batteries, they should contact us at 01633 276 868. We will agree the necessary arrangements for the return, proper treatment and recycling of the waste industrial batteries.

Batteries Registration Number: BPRN00306

Back to top