Customer support you can count on

Tellermate is dedicated to providing excellent customer support. Please explore our support section for product documentation and T-cover service packages.

Currency Update

FAQ & Guide – £ 5, £10, £20 & £50 Polymer Notes and £1 Coins

Find out about the new £ currency updates – especially the £20 and £50 polymer notes.

Introducing T-cover

Your cash management solutions play a vital role in your business, clearing cash handling issues, saving time, improving efficiency and reducing loss. So, it’s important to protect that investment with the right level of coverage.

As soon as you buy from Tellermate, you’ll get access to our T-cover Helpline. Our dedicated team deals exclusively with Tellermate solutions each and every weekday, so you’ll be in good hands. We’ll provide you with fast and effective support when your team needs it most.

What’s more, we’re so confident in the quality of our market-leading cash counters that we offer an excellent warranty with each purchase.

For further peace of mind and to ensure uninterrupted use of your Tellermate solutions you may want to consider one of our extended T-cover service packages.

Swap Out
If our support team can’t resolve a problem, then our Swap Out service ensures you’re back up and running quickly. Our dedicated phone-based team can resolve the vast majority of problems in minutes.
Currency Changes
We’ll also help prepare you for when currency changes are going to impact your cash counting process.
Accessory Coverage
Other practical issues need a different sort of cover. For example, many customers protect their printers, cables, and batteries too, which means you can skip the procurement process. So, no waiting.
Drops and Spills
We can also protect you against drops and spills. Tellermate counters are built to be robust, but we understand some environments can be challenging. So, if the counter or printer stops working, a call to Tellermate is all it takes to deliver a replacement unit.

Whatever it takes, Tellermate is committed to keeping your cash counting on track.

Tellercover Customer Service

01633 276 868

Customer Support Hours
Monday- Thursday
8:00am – 5:00pm
8:00am – 4:00pm
WEEE Policy

Tellermate has an obligation to ensure the correct disposal of Electrical and Electronic Equipment we produce when it reaches the end of its useful life. The professional or non-household end user should return to us any product for correct disposal when it becomes waste. You may contact Tellermate to arrange the take back of end-of-life equipment on 01633 276 868 although we are not obliged to pay for the costs involved in returning B2B WEEE.WEEE Registration Number: WEE/AF0298UV

Industrial Batteries

As a producer of industrial batteries under the Waste Batteries and Accumulators Regulations 2009, Tellermate produce Lithium-Ion batteries. We are obliged to take back free of charge, waste batteries supplied to an end user for treatment and recycling. We are required to do this in any calendar year we place new batteries on the market. If any of our customers or in certain cases other end users, require us to take back Industrial batteries, they should contact us at 01633 276 868. We will agree the necessary arrangements for the return, proper treatment, and recycling of the waste industrial batteries. Batteries Registration Number: BPRN00306

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