Retail solutions

Customer stories from the retail sector

The retail industry doesn’t stand still. It’s a highly competitive sector, where pressure is high and operational costs are even higher.

And in an environment that is still cash-heavy, handling and processing cash, preventing losses and reducing the complex costs associated with cash management is a growing challenge for retailers.

Inefficient cash management processes mean that your employees are wasting time every single shift counting tills, setting floats, and creating multiple deposits. But what if there was a way to rectify this?

Tellermate count many of the FTSE 350 retailers as longstanding customers. Our retail solutions help companies such as Superdrug, Argos and Schuh manage their cash accurately and more efficiently – reducing operational costs and gaining that all-important competitive advantage.

Plus, with our commitment to excellence and world-class customer service at the heart of everything we do – we work hard to ensure that our bespoke retail solutions help our customers spend less time managing cash, and more time serving customers.

MediaMarktSaturn

MediaMarktSaturn were looking for ways to minimize shrink, get better visibility of their cash and reduce labor costs without reducing headcount.

“By reducing the time spent each day counting cash, LiveDrawer enabled us to eliminate redundant manual processes, which led to significant company-wide savings and more face time with customers. “

MediaMarktSaturn

Superdrug

Superdrug is a fast growing health and beauty retailer with over 850 stores across the UK and Northern Ireland, employing over 14,000 people.

“Tellermate have provided us with a product that is absolutely right for our store operations. It’s fast and accurate and of great quality. “

Superdrug Audit Manager

Home Bargains

Home Bargains is a chain of discount stores founded in 1976 and has now got over 500 stores across the UK.

“Although we recognised more card payments since COVID, we are still taking a lot of cash and the Tellermate solution has enabled us to streamline our processes “

Callum McIlveen, Retail Development Supervisor

Schuh

With over 70 locations throughout the UK, the cash management process at Schuh was a time-consuming, laborious affair.

“We have been with Tellermate for about 18 months now. It has made banking a lot smoother in-store and eradicates all discrepancies. “

Josh Puck, Assistant Store Manager

The Original Factory Shop

The Original Factory Shop offers quality brands at discount prices with over 200 stores across the UK.

“The purchase of Tellermate cash counters demonstrates our commitment to providing the best-in-class tools supporting our colleagues and improving efficiency of our stores. “

Caroline Welch, Central Operations Manager

Shoppers Drug Mart

Shoppers Drug Mart Corporation is a Canadian retail pharmacy chain based in Toronto, Ontario and is operating more than 1,300 stores.

“Knowing the value of Tellermate's cash counting technology, Shoppers Drug Mart turned to us to upgrade and future-proof their estate with touchscreen cash counters. “

Tellermate

L.L.Bean

Founded 1912, L.L. Bean operates over 50 clothing and outdoor equipment stores across the USA offering thousands of high-quality products.

““Tellermate provided a great pilot to allow us to test two different versions of their products, assisted in the ROI process, and have run training sessions for our teams to ensure a smooth rollout and transition.” “

Lauren, Facilities Operations Specialist, L.L. Bean

Goodwill

Goodwill of Southeast Wisconsin had a need to increase their efficiency with cash counting processes.

“With Tellermate, we estimate we are saving 2-4 hours. “

Director of Asset Protection

Wireless Retailer

A top US wireless communications retailer had some concerns over the amount of time their employees were spending counting cash.

“The ability to have Tellermate software customized to match our existing manual processes was huge in gaining the acceptance of our associates. “

Store Readiness Programme Manager


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