The Tellermate TY cash counter production ended 2011. Since the 1st April 2018 TY and TY+ models are no longer supported by Tellermate. Please note, this does not affect our T-ix models.
How do I know if I have a TY model?
- There are two ways to check. Firstly, take a look at the serial number on your device. If the serial number begins with AAA, AAB, AAC, AAD or AAE (followed by 6 digits) you have a Tellermate TY cash counter. If you can’t find the serial number, or are still unsure, take a quick look at the images below. The one on the left is a TY model. If you have the one on the right (a T-ix) you don’t need to worry, these will continue to be supported.
What does “no longer supported” mean?
- No longer supported means two things. Firstly, we won’t be making any more TY cash counters. This means if your TY cash counter breaks, you won’t be able to purchase the exact same model as a replacement. Similarly, if you need spare parts or repairs we won’t be able to do this either.
- Our customer service helpline will unfortunately also not be able to assist with obsolete models. Instead, we’ll be happy to advise our TY customers with upgrading to our T-ix or Touch cash counters.
Why are they no longer supported?
- Quite simply we aren’t able to make them anymore. Many of the components we used for this machine are now obsolete. This means our suppliers can’t make the components we require for TY, and we’re unable to source them elsewhere.