30 September 2022 is the last day you can use Bank of England paper £20 and £50 notes. They have been replaced by the new polymer £20 and £50 notes.
If you have any paper £20 or £50 notes, we encourage you to use them or deposit them with your bank or Post Office before 30 September 2022.
After 30 September, only polymer notes will have legal tender status.
Read more from the Bank of England at Paper £20 and £50 note withdrawal.
For your cash counter to be able to count the new polymer notes, you might need to enable and/or potentially calibrate the new denominations. But what exactly you need to do depends on the current software version on your machine.
We are supporting our customers to update their cash counters for the new polymer notes in the simplest way possible – find all relevant information on how to update your machines at FAQ & Instructions – New Pound Polymer Notes and Coin.
Once you have updated your cash counter, please inform your staff and colleagues about the change on the unit to avoid confusion within your team.
T-ix User Guide & Support Documentations
Tellermate Touch - The Reliable Cash Counting Companion