April 2017

 

  • Will my Tellermate T-ix count the new £1 coins?

Yes it will. All models of T-ix (1000-5500 range) are capable of counting the new coin. Tellermate are working closely with the Royal Mint to ensure our cash counters are ready for the upcoming currency changes. For your Tellermate T-ix cash counter to be able to count the new £1, you need to enable the denomination. Please contact the customer services helpline for more information.

  • What about the £10 note?

Tellermate devices are ready for the new polymer £10 note entering circulation in late 2017. When the new polymer £20 note is released (anticipated in 2020), we’ll be ready for that too. For your Tellermate cash counter to be able to count the new £1 and new £10, you need to enable and potentially calibrate the denominations. Please contact the customer services helpline for more information.

  • What are the options to update my cash counter?

Depending on when you purchased your machine – and what model you have, you may either have to manually enable the new weight which is already installed in the software or calibrate using the new coin. For information on how to do this, give us a call on 01633 276 868 or email cst.uk@tellermate.com and we’ll talk you through it.

  • Can I mix coins when cashing up?

You’ll need to keep the current £1 and the new £1 coin apart and count them separately due to the difference in weights.

  • What will be different in the cash count?

For the time being the new £1 coin & £10 polymer note will need to be separated from the current versions and counted on the ‘£1 N’ and ‘£10 N’ denominational settings in the scroll order. Once the old coins and notes are withdrawn from circulation the old denominations can be switched off.

  • When should I do it?

To avoid confusion, the best time to enable the new denominations will be as you come to count them. As the release date approaches, instructions for enabling the new denominations will be made available by Tellermate.

  • How do I get extra help?

Just call (01633 276 868) or email our team at: cst.uk@tellermate.com

 

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