During sales and peak seasons, register checks and settlements can take longer than usual. This can be particularly burdensome for stores that manually count items. Are you finding that the need to recount items prolongs the settlement process, leading to overtime?
In the highly competitive retail environment, automating tasks is a readily available option for making better use of limited time. By automating repetitive tasks such as counting cash, staff can dedicate more time to important tasks such as customer service and store layout.
The Small and Medium Enterprise Agency’s 2026 White Paper on Small and Medium Enterprises also lists efficiency improvements through digital investment and automation and mechanization through capital investment as one of the measures to address labor shortages. [1] Tasks that are repeated daily, such as cash counting, are specific points to review when considering labor-saving measures in stores.
For businesses of all sizes that handle cash as a payment method, efficient cash management is crucial. By adopting TellerMate cash counters, you can streamline counting operations and help reduce counting errors and discrepancies. Furthermore, reducing the time spent verifying cash and minimizing the time cash is left out of the register contributes to secure cash management.
Touch and T-iX can be implemented without requiring major equipment changes or complex system integrations if used solely for cash counting. They are simple to operate and easy to incorporate into daily cash management.
With shopping now available both in physical stores and online, stores are required to make efforts to enhance the value of visiting their premises, including customer service and store layout. According to a survey by the Ministry of Economy, Trade and Industry, the B2C e-commerce rate in the domestic retail sector will reach 9.8% in 2024, an increase from the previous year. [2] It is important to review tasks that can be made more efficient and to dedicate as much time as possible to sales promotion and customer service.
Here are 10 reasons why TellerMate cash counters can help improve store efficiency. The Touch and T-iX are cash counters that count banknotes and coins by weight. The flagship model, Touch, supports daily counting tasks with its touchscreen and built-in operation guide. It can be used in a variety of situations, not only for closing the register, but also for preparing change and checking before depositing.
1. Effective use of time
How long does it take you to manually count the cash in your register when closing it out? 15 minutes? 20 to 25 minutes? With TellerMate Touch and T-iX, you can count the bills and coins in your register in less than 60 seconds. By reducing the time spent counting cash, you can streamline register checkout and settlement, freeing up time for more important tasks such as sales promotion and customer service.
2. Counting rolls of money or stacks of bills
Touch and T-iX cash counters also support cash rolls, allowing you to count 50-coin rolls of different denominations stacked one by one. If there is a discrepancy in the weight of the rolls, a prompt will appear, encouraging you to check the contents. This helps to find potential discrepancies that could lead to errors during the preparation stage.
If weighing is not necessary, you can manually enter the number of rolls of banknotes on the review screen. This eliminates the need to weigh each roll individually, saving time. Additionally, with compatible models and settings, you can count bundles of banknotes as they are, even if they are still bound together with a band. If the screen prompts you to remove the band, open the bundle, count the banknotes, and confirm the amount.
3. Issues surrounding spot audits and change.
With an optional battery, you can take the TellerMate cash counter wherever you need it. Take Touch or T-iX to the register and use it for spot checks during business hours or to verify change when customers ask. Because you can quickly count cash on the spot, it helps reduce verification time and minimizes disruption to customer service.
4. Counting less frequently used denominations and new banknotes and coins.
With TellerMate Touch and T-iX, you can select the denomination and count less commonly used denominations, such as 2,000 yen bills. The basic operation of counting by weight for each denomination remains the same even with compatible new banknotes and coins. Depending on the model, a software update may be required to support newly issued banknotes and coins.
5. Counting new and well-used banknotes
Whether the bills are brand new or well-used, the TellerMate cash counter counts them while taking into account differences in weight. The weight of banknotes changes slightly due to wear, dirt, and moisture from use. TellerMate learns and adjusts to the average weight of banknotes to accommodate these differences. When counting a large number of banknotes, place small amounts of each denomination on the counter. Even when counting a large number of new bills, you can adjust the number of bills according to the on-screen instructions for smooth counting.
6. Prepare change and check the cash in the safe.
By implementing T-iX or Touch, you can automate manual cash counting, reducing the time spent on recounting and double-checking. You can verify the amount of each denomination when preparing change, quickly count cash in the safe, and reconcile it with ledger and record balances. This makes it easier to check for cash shortages or surpluses, allowing for more efficient daily cash management. Use it in conjunction with your store’s established verification procedures.
7. Reduction of deposit adjustment fees
Efficiently and accurately preparing deposits is crucial to reducing the time and effort required for verification and re-verification in case of discrepancies. TellerMate’s cash counter supports you in preparing deposits every time. By quickly counting cash by denomination and comparing it to the planned deposit amount, it becomes easier to check for discrepancies before deposit.
8. Items other than cash can also be registered.
In addition to cash, it can be used to count items handled in stores, such as gift certificates, coupons, tickets, and tokens. On compatible models, registering the weight of items can streamline the process of counting them one by one by hand.
The T-ix 2000 and Touch support counting and registering gift certificates, coupons, tokens, and other similar items. Furthermore, with Touch, you can input POS sales and reference numbers using the on-screen keypad, which can be used for reconciliation and recording with the counted cash.
9. Optimize collection and delivery preparation for cash transport.
Why not rethink the time you spend counting cash during collection and delivery preparation? T-iX and Touch cash counters support the quick counting and verification of cash to be handed over. By counting collected sales revenue and change to be delivered, and comparing it with handover records, you can efficiently proceed with preparations.
10. Available for 12 hours continuously.
According to the instruction manual, the T-iX ‘s optional battery allows for over 12 hours of continuous use after a 4-hour charge with the included power adapter. This means you can carry it wherever you need it, without being tied to a power outlet. Remember to charge it after each use to ensure it’s always ready for use. The Touch also has an optional battery, which can be used for counting in various locations within a store.
Introducing a cash counter that weighs cash can reduce the time employees spend handling cash and improve work efficiency.
The effectiveness of T-iX has also been highlighted in case studies in Japan. In the case of Francfranc, which implemented T-iX , it was reported that the average monthly cash register check time, which used to be about 30 hours, was reduced to about 15 hours, and the time saved could be used for customer service.
The benefits of introducing a cash counter can be seen in the accumulation of small daily time savings. For example, if you can save 4 minutes per count, and your store uses it 10 times a day, 30 days a month, that amounts to a 20-hour reduction in work time per month. This is just an example calculation to help you assess the benefits. Based on your store’s counting frequency, work time, and labor costs, consider how much benefit you can expect relative to the implementation cost. Utilizing the time saved for customer service is also one of the values of introducing a cash counter.
