Terms and Conditions

The information on this website is provided solely for the purpose of providing general background information about Tellermate.

Whilst Tellermate has taken all reasonable steps to ensure the accuracy of all of the information on this website at the time of its inclusion, Tellermate cannot accept liabilities for any inaccuracies or omissions.

ALL INFORMATION ON THIS WEBSITE IS PROVIDED ON AN “AS IS” BASIS AND WITHOUT WARRANTIES, REPRESENTATIONS OR CONDITIONS OF ANY KIND EITHER EXPRESS OR IMPLIED.

IN ADDITION, TELLERMATE HEREBY EXCLUDES ALL LIABILITY FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL LOSS ARISING FROM ACCESS TO OR USE OF THIS WEBSITE OR ANY RELIANCE PLACED ON ANY OF THE INFORMATION CONTAINED IN OR OTHERWISE OBTAINED FROM IT.

Tellermate assumes no obligation to update the content of this website but reserves the right to makes changes to the website generally at any time and without notice. No warranty or representation is made or given that the operation of the website will be error free or uninterrupted or that this website or the server that makes it available are free of viruses or other harmful or destructive components. Additionally, Tellermate cannot accept responsibility for the accuracy of any information which may be accessed through the website by the use of hypertext links to sites provided by other organisations, nor will Tellermate be held liable for any loss or damage arising from such use.

Privacy and cookie policy

Tellermate respects your privacy and is committed to protecting it. We provide this Privacy Statement to inform you of our Privacy and Cookie Policy and practices and of the choices you can make about the way your information is collected online and how that information is used.

Information we collect

Tellermate uses a web analytics tool to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system.

Cookies

Tellermate uses a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

By clicking the “Accept” button on the Site’s Cookie Banner you are agreeing to our use of cookies and similar tracking technologies. Once you have accepted the use of cookies and similar tracking technologies on the Site, your preferences with regard to use of the cookies will be saved in the form of a cookie for your future visits to the Site for as long as you do not remove the cookies stored on your device(s). If you disable cookies that we use, some functionalities of the Site may be unavailable, depending on the type of cookie you have disabled.

If you do not agree to our use of cookies and similar tracking technologies, you should set your browser settings accordingly. You will always be able to withdraw your consent and change your choices by amending your browser settings in the future.

If you wish to withdraw your consent to use of cookies on this Site by changing your browser settings to block cookies or alert you when cookies are being sent to your device you can do so by referring to your browser instructions or help screen. To learn more about how to adjust or modify your browser settings please visit:

• Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB&hlrm=nl

• Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

• Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?s=cookies&r=5&as=s

• Safari: https://support.apple.com/kb/PH5042?locale=en_US

Please note that third party websites, which may be linked to the site, are not covered by this Cookie Policy.

Cookies for site analytics and performance

We use Google Analytics to help us understand how the site is being used in order to improve the user experience.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/analytics/learn/privacy.html.

Data collection and use

When you request information through this site, we may need to know some personal information about you. We collect your personal data when you use this website, subscribe to our marketing activities (e.g. newsletters), purchase products from us or contact our customer service teams.

We also collect certain information about your use of this website, such as, IP address, number of visits, time spent on the site etc in order to enhance the functionality of the website.

When emailing us or subscribing for free news or information we need certain personal identifiable data from you, such as, your e-mail address, name and contact number. Your personal data will be processed to provide information, goods, products and services you request in the form that you require.

If we require sensitive personal data then we will ensure that the collection, use and storage is in strict accordance with the applicable legislation principles of data protection and data privacy.

We collect and process personal data for a number of reasons. The data helps up to manage and improve our website, allows us to send you relevant marketing materials and helps to improve our products/services.

Your personal data could be collected and processed under “Legitimate Interest” under the new data protection law (GDPR, 2018). Tellermate may use your personal data collected via this method for our marketing and sales team to contact you if we believe you may have a genuine interest in our products/services. We will ensure that we are not harming any of your rights and interests at all times. If you no longer wish to receive any communication from Tellermate then please contact us (details can be found in the “Access to your personal data” section of this Privacy Policy).

International Transfers

To provide these services, you acknowledge that we may share your personal information amongst the members of the Tellermate Group, which may located outside of the EU. Although the data protection laws of these various countries may differ from those in your own country, we will take appropriate steps to ensure that your Personal Information is handled as described in this Privacy Policy.

We do not sell or share your personal data with anyone outside of the Tellermate Group.

Data retention

We will only keep your personal data for as long as is necessary to provide applicable services/information to you. After this period your personal data will be deleted from our records.

If you wish to be removed from our database you have the right to be forgotten. Once the request to be forgotten is received Tellermate will remove all your details from our system within 48 hours (working days).

Access to your personal data

To enquire about accessing your personal data, to update or rectify your data or to exercise your right to be forgotten/data removed, please contact our Data Protection Officer.

You can do so by writing to:

Data Protection Officer
10-11 Leeway Industrial Estate
Newport
South Wales
United Kingdom
NP19 4SL

Or e-mailing:
dataprotection@tellermate.com 

Unsubscribe from Communications

You may unsubscribe or opt-out of our services at any time. Where we collect your personal data, we provide you with the means to opt-out by either indicating in a check-box in your preferences settings (these can be accessed via the footer of any communications sent to you by Tellermate by clicking the “Unsubscribe” link), or by sending an email to dataprotection@tellermate.com

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