Customer support you can count on

Tellermate is dedicated to providing excellent customer support. Please explore our support section for product documentation and T-cover service packages.

Currency Counting Information

Introducing T-cover

Your cash management solutions play a vital role in your business, clearing cash handling issues, saving time, improving efficiency and reducing loss. So, it’s important to protect that investment with the right level of coverage.

As soon as you buy from Tellermate, you’ll get access to our T-cover Helpline. Our dedicated team deals exclusively with Tellermate solutions each and every weekday, so you’ll be in good hands. We’ll provide you with fast and effective support when your team needs it most.

What’s more, we’re so confident in the quality of our market-leading cash counters that we offer an excellent warranty with each purchase.

For further peace of mind and to ensure uninterrupted use of your Tellermate solutions you may want to consider one of our extended T-cover service packages.

Swap Out
If our support team can’t resolve a problem then our Swap Out service ensures you’re back up and running quickly. (Our dedicated phone based team can resolve the vast majority of problems in minutes).
Currency Changes
We’ll also help prepare you for when currency changes are going to impact your cash counting process.
Accessory Coverage
Other practical issues need a different sort of cover. For example, many customers protect their printers, cables, and batteries too, which means you can skip the procurement process. So no waiting.
Drops and Spills
We can also protect you against drops and spills. Tellermate counters are built to be robust but we understand some environments can be challenging. So if the counter or printer stops working, a call to Tellermate is all it takes to deliver a replacement unit.

Whatever it takes, Tellermate is committed to keeping your cash counting on track.

Tellercover Customer Service

(800) 835 6283

Customer Support Hours
Monday- Friday
8:30am – 6:30pm ET
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