{"id":6214,"date":"2020-07-13T07:53:28","date_gmt":"2020-07-13T07:53:28","guid":{"rendered":"https:\/\/www.tellermate.com\/us\/?p=6214"},"modified":"2020-07-13T08:09:11","modified_gmt":"2020-07-13T08:09:11","slug":"the-true-cost-of-cash-loss","status":"publish","type":"post","link":"https:\/\/www.tellermate.com\/us\/news-and-resources\/the-true-cost-of-cash-loss\/","title":{"rendered":"The true cost of cash loss"},"content":{"rendered":"

\"Dave<\/p>\n

Between 2018 – 2019\u00a0Shrink Cost Retailers $99.56 Billion USD globally<\/a>\u00a0\u2013 a sobering amount. Of this overall figure, 22.95% was from theft, fraud, waste, abuse, or misconduct at Point of Sale. But outside of hard cash loss statistics, there\u2019s often a hidden layer of the cost of cash that goes unreported \u2013 the actual expense of investigating these losses. It\u2019s these costs that, often overlooked, can amount to a significant dent in profits.<\/p>\n

Cash loss<\/h3>\n

The average cost of managing and processing cash is 9%. Meaning, that out of every dollar taken in, nine cents are being spent to receive, count, safeguard, transport, and deposit cash. \u00a0 Because of this, addressing cash loss is seen as a strategic priority for most businesses within the next twelve months.<\/p>\n

But the reality is that the sources of cash loss can be difficult to identify. Whilst actual cash loss itself can be relatively easy to detect (when cash drawers are reconciled or safe deposits are counted), determining whether this was an accidental loss or intentional theft is tough. Even costly CCTV systems can be blind to\u00a0clever tricks or scams that dishonest staff use<\/a>\u00a0to pilfer cash from the drawers.<\/p>\n

For loss prevention teams then, the most effective way of determining the true cause of cash loss is through an investigation. But far from recouping the losses; could the time, effort and resource that go into these investigations be exacerbating the cost of cash loss to the business?<\/p>\n

The cost of investigating cash loss<\/h3>\n

\"Cash<\/p>\n

Of course there\u2019s the hard cost of the investigation to consider. These include of the cost of any technology, external agencies or services used to provide evidence for the investigation.<\/p>\n

Prosecution of the cash loss can also eat into profits. Litigation doesn\u2019t come cheap and companies that have strict policies to prosecute all incidents of theft could find the cost of litigation a heavy burden. For many though, prosecution of cash theft is unlikely \u2013 especially if the quantity of cash stolen is relatively small.<\/p>\n

When the cost of prosecution firmly outweighs the benefit of recouping the losses it\u2019s easy to see why many companies instead opt to terminate the employee (in the case of internal theft) and cut their losses.<\/p>\n

Time is money<\/h3>\n

Perhaps the biggest cost of all though is time. A significant chunk of Loss Prevention time is spent investigating, interviewing, and prosecuting the perpetrators of cash loss.<\/p>\n

According to our recent\u00a0study of more than a hundred LP executives\u00a0across the US and UK, the average incident of cash loss takes one to two hours to investigate; a relatively short amount of time if cash loss is a rare occurrence \u2013 but this isn\u2019t always the case. Worryingly, 20% of respondents said that the average instance of cash loss in their business took more than a day to investigate \u2013 and up to a week on average. It\u2019s these longer investigations that have the potential to trigger overtime costs, or added expenses if regional LP teams stay on site for long periods of time to investigate.<\/p>\n

Plus it\u2019s not just Loss Prevention who spend time investigating cash losses, often other departments will also be brought in for support. These investigations then eat into the time of HR, IT, Operations and Finance teams, not to mention store colleagues.<\/p>\n

The \u201ccost\u201d here is difficult to quantify, but when employees are frequently diverted from their normal job roles to support a cash loss investigation there will likely be an indirect impact on the business\u2019s bottom line.<\/p>\n

Hidden costs<\/h3>\n

It\u2019s not just time and money that should be considered as a \u201ccost\u201d of an investigation. Other metrics such as morale or staff turnover and retention rates can also be affected by cash loss investigations \u2013 especially if employees feel that they are falsely accused.<\/p>\n

Loss Prevention teams should consider then, not just hard cash loss stats as a metric for improvement, but also the true \u201ccost\u201d of these cash loss investigations to the wider business.<\/p>\n

The solution<\/h3>\n

The best scenario when it comes to cash loss is prevention and deterrence. Properly designed internal controls are the primary defense against cash loss. \u00a0Establishing and maintaining sound and practical internal controls for any company, organization or governmental agency ensures that every transaction is done correctly.<\/p>\n

Of course this is easier said than done; but there are a number of techniques, tools and policies that retailers (or any other business that takes cash) can adopt to mitigate the risk of cash loss, in turn reducing the cost of investigations and bolstering the business\u2019s bottom line.<\/p>\n

Intelligent Cash Drawers<\/strong><\/a>\u00a0for example can help Loss Prevention teams virtually eliminate cash loss at source by reconciling the drawers against the POS in real-time. This means that even the smallest instance of cash loss can be identified on a transaction-by-transaction basis \u2013 pinpointing the exact cause of the loss. Plus, if employees are using clever cash scams such as \u201cbuilding the bank\u201d in preparation to steal the excess at a later date, this can be flagged by the system as it happens. Alerts can then be sent to managers enabling them to potentially stop the theft before it even happens.<\/p>\n

Stricter cash handling procedures can also help prevent losses. Two-person verification of safe deposits or cash drawer reconciliations will mitigate the risk of lone cashiers simply pocketing takings. And although controversial, blanket zero-tolerance policies towards cash loss could also go some way to deterring employee theft of cash \u2013 not to mention make cashiers more contentious when it comes to handling cash. All this means less frequent instances of cash loss, fewer investigations and a reduced cost of cash loss to the business.<\/p>\n

Looking to reduce cash loss in your business with an Intelligent Cash Drawer?\u00a0<\/strong>Learn how to virtually eliminate cash loss at the point of sale with Tellermate\u2019s LiveDrawer<\/strong><\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Between 2018 – 2019\u00a0Shrink Cost Retailers $99.56 Billion USD globally\u00a0\u2013…<\/p>\n","protected":false},"author":18,"featured_media":2776,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[3,74,75],"tags":[26,11,40,13,31,41,33],"class_list":["post-6214","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-efficiency-improvement","category-loss-prevention","tag-cash-loss","tag-cash-management","tag-intelligent-cash-drawer","tag-loss-prevention","tag-loss-prevention-technology","tag-retail-automation","tag-retail-technology"],"acf":[],"yoast_head":"\nThe true cost of cash loss - Tellermate USA<\/title>\n<meta name=\"description\" content=\"When it comes to cash loss there\u2019s a hidden layer of cost - the expense of investigating these losses. 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