{"id":3916,"date":"2018-01-15T10:31:52","date_gmt":"2018-01-15T10:31:52","guid":{"rendered":"http:\/\/www.tellermate.com\/us\/?page_id=3916"},"modified":"2022-11-04T12:45:22","modified_gmt":"2022-11-04T12:45:22","slug":"ty-end-of-life","status":"publish","type":"page","link":"https:\/\/www.tellermate.com\/us\/ty-end-of-life\/","title":{"rendered":"TY End of Life"},"content":{"rendered":"<h1 style=\"text-align: center;\">Tellermate End Support for TY Cash Counters<\/h1>\n<p>&nbsp;<\/p>\n<p>The Tellermate TY cash counter production ended 2011. Since the 1<sup>st<\/sup>\u00a0April 2018 TY and TY+ models are no longer supported by Tellermate. Please note, this does not affect our T-i<sup>x<\/sup>\u00a0models.<\/p>\n<p><span style=\"color: #0066a1;\"><strong>How do I know if I have a TY model?<\/strong><\/span><\/p>\n<ul>\n<li>There are two ways to check. Firstly, take a look at the serial number on your device. If the serial number begins with AAA, AAB, AAC, AAD, AAE, BAA, or BAB (followed by 6 digits) you have a Tellermate TY cash counter. If you can\u2019t find the serial number, or are still unsure, take a quick look at the images below. The one on the left is a TY model. If you have the one on the right (a T-i<sup>x<\/sup>) you don\u2019t need to worry, these will continue to be supported.<\/li>\n<\/ul>\n<div id=\"attachment_4643\" style=\"width: 310px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-4643\" class=\"wp-image-4643 size-medium\" src=\"http:\/\/www.tellermate.com\/wp-content\/uploads\/2017\/10\/Tellermate-TY-Image-300x229.png\" alt=\"Tellermate TY Cash Counter\" width=\"300\" height=\"229\" \/><p id=\"caption-attachment-4643\" class=\"wp-caption-text\">Tellermate TY<\/p><\/div>\n<div id=\"attachment_3965\" style=\"width: 310px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-3965\" class=\"wp-image-3965 size-medium\" src=\"http:\/\/www.tellermate.com\/us\/wp-content\/uploads\/sites\/8\/2017\/10\/T-ix-1000-3000-NA-229x300-300x229.jpg\" alt=\"\" width=\"300\" height=\"229\" \/><p id=\"caption-attachment-3965\" class=\"wp-caption-text\">Tellermate T-i<sup>x<\/sup><\/p><\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #0066a1;\"><strong>What does &#8220;no longer supported&#8221; mean?<\/strong><\/span><\/p>\n<ul>\n<li>No longer supported means two things. Firstly, we won\u2019t be making any more TY cash counters. This means if your TY cash counter breaks, you won\u2019t be able to purchase the exact same model as a replacement. Similarly, if you need spare parts or repairs we won\u2019t be able to do this either.<\/li>\n<li><strong>Our customer service helpline will unfortunately also not be able to assist with obsolete models<\/strong>.\u00a0Instead, we\u2019ll be happy to advise our TY customers with upgrading to our T-i<sup>x<\/sup>\u00a0or Touch cash counters.<\/li>\n<\/ul>\n<p><span style=\"color: #0066a1;\"><strong>Why are they no longer supported?<\/strong><\/span><\/p>\n<ul>\n<li>Quite simply we aren\u2019t able to make them anymore. Many of the components we use are now obsolete. This means our suppliers can\u2019t make the components we require for TY, and we\u2019re unable to source them elsewhere.<\/li>\n<\/ul>\n<p><span style=\"color: #0066a1;\"><strong>Where can I find extra information, or get in touch with someone at Tellermate?<\/strong><\/span><\/p>\n<p>For more information on how you can\u00a0upgrade your Tellermate cash counter\u00a0to our latest T-i<sup>x<\/sup>\u00a0model, you can contact our sales team on the following:<\/p>\n<p><strong>Email<\/strong>: <a href=\"mailto:sales@tellermate-us.com\">sales@tellermate-us.com<\/a><br \/>\n<strong>Phone<\/strong>: (866) 281-6802<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tellermate End Support for TY Cash Counters &nbsp; The Tellermate&#8230;<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-3916","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TY End of Life - Tellermate USA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tellermate.com\/us\/ty-end-of-life\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TY End of Life - Tellermate USA\" \/>\n<meta property=\"og:description\" content=\"Tellermate End Support for TY Cash Counters &nbsp; 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