{"id":2782,"date":"2018-04-17T00:55:30","date_gmt":"2018-04-17T00:55:30","guid":{"rendered":"https:\/\/www.tellermate.com\/jp\/?p=2782"},"modified":"2021-06-02T10:43:50","modified_gmt":"2021-06-02T10:43:50","slug":"customer-service-for-better-sales","status":"publish","type":"post","link":"https:\/\/www.tellermate.com\/jp\/news-and-resources\/customer-service-for-better-sales\/","title":{"rendered":"\u63a5\u5ba2\u6642\u9593\u306e\u5275\u51fa\u304c\u7af6\u4e89\u529b\u5f37\u5316\u306e\u30ab\u30ae"},"content":{"rendered":"

\"\u63a5\u5ba2\u6642\u9593\u306e\u78ba\u4fdd\u304c\u7af6\u4e89\u529b\u5f37\u5316\u306e\u30ab\u30ae\"<\/p>\n

\u63a5\u5ba2\u6642\u9593\u3001\u78ba\u4fdd\u3067\u304d\u3066\u3044\u307e\u3059\u304b\uff1f
\n\u304a\u5ba2\u69d8\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u308c\u3066\u3044\u307e\u3059\u304b\uff1f
\n\u4eba\u624b\u4e0d\u8db3\u304c\u6df1\u523b\u5316\u3057\u3001\u4e00\u4eba\u304c\u62c5\u3046\u4f5c\u696d\u304c\u5897\u3048\u308b\u4e2d\u3067\u3001\u306a\u304b\u306a\u304b\u63a5\u5ba2\u306b\u5341\u5206\u306a\u6642\u9593\u3092\u5145\u3066\u3089\u308c\u306a\u3044\u3068\u3044\u3046\u58f0\u304c\u805e\u304b\u308c\u307e\u3059\u3002
\n\u8cfc\u8cb7\u6c7a\u5b9a\u306b\u81f3\u308b\u307e\u3067\u306e\u9867\u5ba2\u4f53\u9a13\u306e\u4e2d\u3067\u3082\u3001\u63a5\u5ba2\u304c\u6d88\u8cbb\u8005\u306e\u8cfc\u8cb7\u5224\u65ad\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u306f\u591a\u5927\u3067\u3059\u3002<\/p>\n

 <\/p>\n

\u300c\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u7d4c\u9a13\u300d\u3092\u6c42\u3081\u3066<\/strong><\/h3>\n

 <\/p>\n

Forbe\u8a8c\u306f20\u4e16\u7d00\u306b\u304a\u3051\u308b\u300c\u88fd\u54c1\u306e\u88fd\u54c1\u306b\u3088\u308b\u88fd\u54c1\u306e\u305f\u3081\u300d\u3068\u3044\u3046\u5c0f\u58f2\u696d\u306e\u30d1\u30e9\u30c0\u30a4\u30e0\u306f\u300c\u4eba\u306e\u4eba\u306b\u3088\u308b\u4eba\u306e\u305f\u3081\u300d\u306e\u3082\u306e\u306b\u5909\u5316\u3057\u305f<\/a>\u3068\u3057\u3066\u3044\u307e\u3059\u3002
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\n\u30e2\u30ce\u3092\u8cb7\u3046\u3001\u3060\u3051\u3067\u306a\u3044\u3001\u30d7\u30e9\u30b9\u30a2\u30eb\u30d5\u30a1\u3092\u6c42\u3081\u3066\u6765\u5e97\u3055\u308c\u308b\u304a\u5ba2\u69d8\u306b\u3054\u6e80\u8db3\u3044\u305f\u3060\u304f\u306e\u306f\u7c21\u5358\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002
\n\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306e\u30ab\u30ae\u3092\u63e1\u308b\u306e\u306f\u300c\u63a5\u5ba2\u300d\u306e\u3088\u3046\u3067\u3059\u3002<\/p>\n

 <\/p>\n

\u63a5\u5ba2\u304c\u30ab\u30ae<\/strong><\/h3>\n

 <\/p>\n

\u5c0f\u58f2\u306e\u73fe\u5834\u306b\u304a\u3044\u3066\u306fAI\u306a\u3069\u3092\u5229\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u306e\u8a66\u307f\u306a\u3069\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u300c\u4eba\u9593 vs. \u6a5f\u68b0\u300d\u306e\u305f\u305f\u304b\u3044\u304c\u6025\u901f\u306b\u9032\u3093\u3067\u3044\u307e\u3059\u3002
\n\u7c73InMoment\u793e\u306e\u300c2017 Retail Trends Report\u300d<\/a>\u306b\u3088\u308a\u307e\u3059\u3068\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u306e\u8cfc\u8cb7\u304c\u9032\u307f\u3001\u5404\u30d6\u30e9\u30f3\u30c9\u304c\u5e97\u8217\u304a\u3088\u3073\u30aa\u30f3\u30e9\u30a4\u30f3\u4e0a\u3067\u306eAI\u63a5\u5ba2\u306a\u3069\u306b\u6295\u8cc7\u3092\u6025\u3050\u4e2d\u3001\u6d88\u8cbb\u8005\u306f\u3068\u3044\u3046\u3068\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u3092\u5229\u7528\u3057\u305f\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30b5\u30dd\u30fc\u30c8\u306b\u5bfe\u3057\u3066\u9055\u548c\u611f\u3092\u611f\u3058\u3066\u3044\u308b\u3088\u3046\u3067\u3059\u3002
\n\u305d\u306e\u3046\u3048\u3067\u3001\u540c\u30ec\u30dd\u30fc\u30c8\u306f\u300c\u30d6\u30e9\u30f3\u30c9\u306f\u4eba\uff08\u5e97\u54e1\uff09\u3092\u6392\u9664\u3059\u308b\u3079\u304d\u3067\u306f\u306a\u3044\u300d\u3068\u63d0\u8a00\u3057\u3066\u3044\u307e\u3059\u3002
\n\u305d\u306e\u7406\u7531\u3068\u3057\u3066\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u63a5\u5ba2\u306b\u3088\u308a\u3001\u30d5\u30a1\u30c3\u30b7\u30e7\u30f3\u8863\u6599\u54c1\u5e97\u306773%\u3001\u30b9\u30dd\u30fc\u30c4\u7528\u54c1\u5e97\u306752%\u3082\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u305f\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u3066\u3044\u307e\u3059\u3002
\n\u30d5\u30a1\u30c3\u30b7\u30e7\u30f3\u8863\u6599\u54c1\u5e97\u3068\u30b9\u30dd\u30fc\u30c4\u7528\u54c1\u5e97\u306b\u5171\u901a\u3057\u3066\u3044\u308b\u306e\u306f\u3001\u81ea\u5206\u306e\u4f53\u306b\u3042\u3063\u305f\u88fd\u54c1\u3092\u6c42\u3081\u3066\u3044\u308b\u304a\u5ba2\u69d8\u306b\u5bfe\u3057\u3001\u30d7\u30ed\u3068\u3057\u3066\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u4e0e\u3048\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u308b\u70b9\u3067\u3059\u3002
\n\u5e97\u54e1\u306b\u3088\u308b\u7684\u78ba\u306a\u63a5\u5ba2\u5bfe\u5fdc\u304c\u3001\u8cfc\u8cb7\u610f\u6b32\u3092\u523a\u6fc0\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u8003\u3048\u308c\u3070\u3001\u63a5\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u306e\u7af6\u4e89\u529b\u5f37\u5316\u306b\u304a\u3044\u3066\u3069\u308c\u3060\u3051\u91cd\u8981\u306a\u30d5\u30a1\u30af\u30bf\u30fc\u3067\u3042\u308b\u304b\u304c\u308f\u304b\u308a\u307e\u3059\u3002
\n\u63a5\u5ba2\u306b\u529b\u3092\u5165\u308c\u308b\u3053\u3068\u3067\u58f2\u308a\u4e0a\u3052\u3092\u4f38\u3070\u3057\u3066\u3044\u308b\u30b3\u30f3\u30d3\u30cb\u30a8\u30f3\u30b9\u30b9\u30c8\u30a2\u5e97<\/a>\u5e97\u9577\u304c\u3044\u307e\u3059\u3002
\n\u9ad8\u9f62\u8005\u306e\u5358\u8eab\u4e16\u5e2f\u304c\u591a\u3044\u5730\u57df\u306b\u3042\u308b\u30bb\u30d6\u30f3-\u30a4\u30ec\u30d6\u30f3\u58a8\u75305\u4e01\u76ee\u5e97\u5e97\u9577\u306e\u677e\u5c71\u6587\u5b50\u30aa\u30fc\u30ca\u30fc\u3067\u3059\u3002
\n\u7a4d\u6975\u7684\u306b\u304a\u5ba2\u3055\u3093\u306b\u8a71\u304b\u3051\u3001\u6642\u306b\u306f\u8a71\u306e\u805e\u304d\u5f79\u306b\u306a\u308a\u3001\u8cb7\u3044\u7269\u306b\u4ed8\u304d\u6dfb\u3063\u305f\u308a\u3059\u308b\u4e2d\u3067\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u6c72\u307f\u53d6\u308a\u3001\u305d\u308c\u3092\u5e97\u8217\u3065\u304f\u308a\u306b\u751f\u304b\u3059\u3053\u3068\u3067\u3001\u30c1\u30a7\u30fc\u30f3\u5168\u4f53\u306e\u5e73\u5747\u65e5\u7248\u30925\u5272\u307b\u3069\u4e0a\u56de\u308b\u58f2\u308a\u4e0a\u3052\u3092\u9054\u6210\u3057\u3066\u3044\u307e\u3059\u3002
\n\u75d2\u3044\u6240\u306b\u624b\u304c\u5c4a\u304f\u3088\u3046\u306a\u89aa\u8eab\u3067\u3001\u30a4\u30f3\u30d5\u30a9\u30de\u30c6\u30a3\u30d6\u306a\u63a5\u5ba2\u3092\u3057\u3066\u304f\u308c\u308b\u304a\u5e97\u306b\u306f\u307e\u305f\u884c\u304d\u305f\u3044\u3068\u601d\u3046\u306e\u304c\u6d88\u8cbb\u8005\u5fc3\u7406\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n

 <\/p>\n

\u30ec\u30b8\u56de\u308a\u4f5c\u696d\u6642\u9593\u6e1b\u3067\u63a5\u5ba2\u6642\u9593\u3092\u78ba\u4fdd<\/strong><\/h3>\n

 <\/p>\n

\u3053\u306e\u3088\u3046\u306b\u5c0f\u58f2\u696d\u306b\u304a\u3044\u3066\u3053\u308c\u304b\u3089\u3055\u3089\u306b\u91cd\u8981\u5ea6\u304c\u3042\u304c\u308b\u3068\u601d\u308f\u308c\u308b\u63a5\u5ba2\u30b9\u30ad\u30eb\u3092\u3055\u3089\u306b\u5411\u4e0a\u3057\u3088\u3046\u3068\u3001\u30a4\u30f3\u30c6\u30ea\u30a2\u96d1\u8ca8\u3092\u8ca9\u58f2\u3059\u308bFrancfranc\uff08\u30d5\u30e9\u30f3\u30d5\u30e9\u30f3\uff09\u306f\u3053\u306e\u307b\u3069\u3001\u300cFrancfranc World Omotenashi Contest 2018\u300d<\/a>\u3092\u958b\u50ac\u3057\u307e\u3057\u305f\u3002\u540c\u793e\u306f\u300c\u30c7\u30b8\u30bf\u30eb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u9032\u6b69\u306e\u4e2d\u3067\u3001\u305d\u306e\u826f\u3055\u3092\u751f\u304b\u3057\u306a\u304c\u3089\u3082\u5b9f\u5e97\u8217\u306b\u304a\u3044\u3066\u4eba\u9593\u3060\u304b\u3089\u3053\u305d\u3067\u304d\u308b\u6e29\u3082\u308a\u3042\u308b\u63a5\u5ba2\u3068\u306f\u4f55\u304b\u3001\u771f\u306e\u304a\u5ba2\u69d8\u6e80\u8db3\u306f\u4f55\u304b\u3092\u8ffd\u6c42\u300d\u3059\u308b\u3053\u3068\u3067\u5168\u793e\u4e00\u4e38\u3068\u306a\u3063\u3066\u63a5\u5ba2\u30b9\u30ad\u30eb\u5411\u4e0a\u3092\u304a\u3053\u306a\u3063\u3066\u3044\u304f\u3001\u3068\u3057\u3066\u3044\u307e\u3059\u3002
\nFrancfranc\u306f\u63a5\u5ba2\u6642\u9593\u306b\u6642\u9593\u3092\u3082\u3063\u3068\u5272\u304d\u305f\u3044\u3068\u30012016\u5e74\u306b\u30c6\u30e9\u30fc\u30e1\u30a4\u30c8\u306eT-ix<\/sup>\u73fe\u91d1\u30ab\u30a6\u30f3\u30bf\u30fc<\/a>\u3092\u5168\u5e97\u3067\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002
\n\u73fe\u91d1\u30ab\u30a6\u30f3\u30bf\u30fc\u3092\u4f7f\u3046\u3053\u3068\u3067\u3001\u30ec\u30b8\u56de\u308a\u4f5c\u696d\u306b\u5272\u304f\u6642\u9593\u3092\u534a\u5206\u306b\u524a\u6e1b\u3057\u3001\u63a5\u5ba2\u6642\u9593\u3092\u5275\u51fa\u3057\u305f\u306e\u3067\u3059\u3002
\n\u65e5\u7d4c\u65b0\u805e\u306b\u3088\u308b\u3068\u30ec\u30b8\u3067\u73fe\u91d1\u306e\u6b8b\u9ad8\u3092\u78ba\u8a8d\u3059\u308b\u4f5c\u696d\u306b\u304b\u304b\u308b\u6642\u9593\u306f1\u5e97\u8217\u3042\u305f\u308a1\u65e5\u5e73\u5747\u30672\u6642\u9593\u534a\uff08\u91ce\u6751\u7dcf\u5408\u7814\u7a76\u6240\u8abf\u3079\uff09<\/a>\u3002
\n\u73fe\u91d1\u652f\u6255\u3044\u304c\u6e1b\u3063\u3066\u3044\u304f\u50be\u5411\u306b\u3042\u308b\u4e2d\u3067\u3082\u3001\u307e\u3060\u307e\u3060\u73fe\u91d1\u3067\u306e\u652f\u6255\u3044\u306f\u591a\u3044\u306e\u304c\u73fe\u5b9f\u3067\u3001\u30ec\u30b8\u56de\u308a\u306e\u4f5c\u696d\u306b\u591a\u304f\u306e\u6642\u9593\u3092\u8981\u3057\u3066\u3044\u308b\u5e97\u8217\u306e\u6570\u306f\u60f3\u50cf\u4ee5\u4e0a\u3067\u3059\u3002
\n\u7af6\u4e89\u304c\u6fc0\u5316\u3057\u3001\u304a\u5ba2\u69d8\u306b\u3044\u304b\u306b\u30d7\u30e9\u30b9\u30a2\u30eb\u30d5\u30a1\u306e\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u7d4c\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u5b9f\u5e97\u8217\u306b\u8db3\u3092\u904b\u3093\u3067\u3082\u3089\u3046\u304b\u304c\u30d6\u30e9\u30f3\u30c9\u306b\u3068\u3063\u3066\u91cd\u8981\u306b\u306a\u3063\u3066\u304d\u3066\u3044\u307e\u3059\u3002
\n\u5e97\u8217\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u6539\u5584\u306b\u8e0f\u307f\u5207\u308a\u3001\u63a5\u5ba2\u6642\u9593\u3092\u5275\u51fa\u3059\u308b\u3053\u3068\u306f\u6025\u52d9\u3067\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"

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