{"id":3737,"date":"2020-03-18T07:49:59","date_gmt":"2020-03-18T07:49:59","guid":{"rendered":"https:\/\/www.tellermate.com\/ca-fr\/?p=3737"},"modified":"2020-04-01T07:50:19","modified_gmt":"2020-04-01T07:50:19","slug":"covid-19-update","status":"publish","type":"post","link":"https:\/\/www.tellermate.com\/ca-fr\/news-and-resources\/covid-19-update\/","title":{"rendered":"Mise \u00e0 jour COVID-19"},"content":{"rendered":"

Nous sommes tous conscients des d\u00e9fis auxquels sont confront\u00e9es les entreprises du monde entier en ce qui concerne le coronavirus. Alors que les restrictions de voyage sont mises en place, les magasins et les \u00e9coles ferm\u00e9s, nous voulions publier une d\u00e9claration pour rassurer et r\u00e9pondre \u00e0 certaines questions \/ pr\u00e9occupations courantes.<\/p>\n

Cela affecte-t-il vos op\u00e9rations?<\/strong><\/p>\n

Actuellement, nous ne rencontrons aucun probl\u00e8me de transport. Nous avons des contrats avec une gamme d’agents de livraison internationaux qui ont des plans d’urgence en place si le virus affecte leur capacit\u00e9 \u00e0 transporter des marchandises. Par cons\u00e9quent, \u00e0 l’heure actuelle, la livraison se poursuit normalement.<\/p>\n

Notre \u00e9quipe d’Operations a constitu\u00e9 des niveaux de stock suffisants pour r\u00e9pondre \u00e0 toutes les commandes pr\u00e9vues. Nous n’avons actuellement aucun probl\u00e8me avec la cha\u00eene d’approvisionnement et continuons \u00e0 travailler en \u00e9troite collaboration avec nos fabricants de pi\u00e8ces de rechanges ou parties. Nous mettons tout en \u0153uvre pour limiter tout effet sur nos activit\u00e9s et notre capacit\u00e9 \u00e0 r\u00e9pondre aux besoins de nos clients.<\/p>\n

Afin de g\u00e9rer efficacement la cha\u00eene d’approvisionnement au cours des prochaines semaines, nous sugg\u00e9rons aux clients de nous informer des besoins futurs en mati\u00e8re de produits dans les meilleurs d\u00e9lais.<\/p>\n

Participez-vous toujours \u00e0 des r\u00e9unions avec des clients et \u00e0 des salons?<\/strong><\/p>\n

La majorit\u00e9 des salons auxquels Tellermate devait assister ont d\u00e9j\u00e0 \u00e9t\u00e9 annul\u00e9s. Nous surveillons de pr\u00e8s conseils de l\u2019OMS (organisation mondiale de la Sant\u00e9), et nous limitons donc notre participation aux r\u00e9unions avec les clients si n\u00e9cessaire. Nous maintenons le contact avec les clients en organisant des appels vid\u00e9o et des d\u00e9monstrations WebEx \u00e0 la place des r\u00e9unions physiques. Cela contribuera \u00e9galement \u00e0 assurer la continuit\u00e9 des activit\u00e9s.<\/p>\n

\"\"<\/p>\n

Votre helpdesk fonctionnera-t-il toujours?<\/strong><\/p>\n

Des mesures d’urgence sont en place pour permettre \u00e0 nos services d’assistance internationaux de continuer \u00e0 fonctionner efficacement via le travail \u00e0 distance.<\/p>\n

Comment Tellermate g\u00e8re-t-il la situation?<\/strong><\/p>\n

Notre personnel est tout aussi important pour nous que nos clients. Nous avons mis en place des mesures d’urgence pour permettre le travail \u00e0 distance lorsque cela est possible afin de minimiser les risques pour la sant\u00e9 et l’impact du coronavirus sur la vie personnelle de nos \u00e9quipes. Les services informatiques cl\u00e9s sont \u00e9galement bas\u00e9s sur le cloud, ce qui permettra la continuit\u00e9 pendant cette p\u00e9riode et minimisera l’impact du virus sur nos clients et nos op\u00e9rations.<\/p>\n

COVID-19 affectera-t-il l’utilisation des esp\u00e8ces?<\/strong><\/p>\n

Il pourrait y avoir un impact sur l’utilisation de l’argent liquide, mais l’OMS n’a pas dit que l’argent liquide transmet le virus, ou repr\u00e9sente un risque plus important que les paiements par carte. Alors que l’argent liquide passe par de nombreuses mains, les claviers des machines de paiement par carte sont \u00e9galement touch\u00e9s par plusieurs personnes qui peuvent ne pas avoir les m\u00eames normes d’hygi\u00e8ne que l’OMS prescrit. En fait, on pense que le nombre de contacts avec un clavier de machine de paiement de carte de supermarch\u00e9 typique est utilis\u00e9 plus de 80 fois par jour et ils sont souvent oubli\u00e9s pendant le nettoyage. Quoi qu’il en soit, l’avis g\u00e9n\u00e9ral de l’OMS est que les esp\u00e8ces et les cartes sont des facteurs de risque relativement faibles par rapport aux mains courantes, aux poign\u00e9es de porte, aux transports en commun et aux stations \u00e0 \u00e9cran tactile en libre-service.<\/p>\n

L’autre point \u00e0 consid\u00e9rer est que jusqu’\u00e0 ce que les gouvernements disent le contraire, il existe une obligation l\u00e9gale \u00e0 travers le Royaume-Uni, l’UE et m\u00eame dans les grandes villes des \u00c9tats-Unis, par ex. New York, San Francisco, etc. pour accepter de l’argent.<\/p>\n

Une pens\u00e9e de la direction de Tellermate\u2026<\/strong><\/h3>\n

Bien que nous soyons parfaitement conscients de la gravit\u00e9 de la pand\u00e9mie de COVID-19 et de son impact sur le commerce de d\u00e9tail, de nombreuses informations erron\u00e9es se r\u00e9pandent. Nous, comme de nombreuses autres entreprises, prenons les pr\u00e9cautions appropri\u00e9es, mais les gens ont toujours besoin des provisions alimentaires, de carburant et de produits pharmaceutiques, et les gens voudront toujours la commodit\u00e9 de la restauration rapide tout au long de leur vie quotidienne. En raison des pr\u00e9cautions accrues en mati\u00e8re d’hygi\u00e8ne et de distanciation sociale, nous nous attendons \u00e0 des retards dans tous les projets en cours pour \u00e9valuer les nouvelles technologies. En raison de l’efficacit\u00e9 de la main-d’\u0153uvre acquise gr\u00e2ce \u00e0 l’utilisation de la technologie de comptage de tr\u00e9sorerie, nous continuons d’avoir des perspectives positives pour 2020 et au-del\u00e0.<\/p>\n","protected":false},"excerpt":{"rendered":"

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